Refund & Cancellation Policy — Royalx Group

Refund eligibility depends on the type of service, project status, work already completed, and agreed terms.

General Principle

Customers should confirm the service, requirements, scope, and applicable charges before making payment.

Custom Development Projects

For custom website, software, or technology projects, payments may cover planning, development, design, computational resources, and work already performed. Refund requests for completed or already-used work may not be available.

Cancellation

A customer may request cancellation by contacting Royalx Group as soon as possible.

If work has already started, the applicable refund amount, if any, may depend on the work completed and costs already incurred up to that date.

Digital Services

For digital services that have already been delivered or substantially completed, refunds may be limited or unavailable depending on the service and agreed terms.

Training / IT Classes

Cancellation and refund conditions for IT classes or training may depend on the course, start date, attendance, and educational materials already provided.

Duplicate or Incorrect Payments

If a customer accidentally makes a duplicate payment or an incorrect payment, they should contact Royalx Group with the payment details immediately so the transaction can be reviewed and reconciled.

Refund Processing

Where a refund is approved, it will generally be processed using an appropriate payment method and may require reasonable processing time to reflect in your account.